Frequently Asked Questions

How long does shipping take?

Our standard delivery time is 4 – 12 business days. We always do our best to get your order to you as quickly as possible.

Do you offer free shipping?

Yes! We offer free shipping on all domestic orders.

Can shipping be delayed?

While most orders arrive within the estimated timeframe, occasional delays may happen due to factors outside our control (such as courier delays, customs, or high seasonal demand). We appreciate your understanding in these rare cases.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition.

How do I request a return?

Please contact us at support@pureslim.co with your order details, and we’ll guide you through the return process.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number.

Where do I check my tracking information?

You can easily track your order on our website by visiting the Track Your Order page and entering your tracking number.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment options available at checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment and personal details.

Do you ship internationally?

Currently, we focus on domestic shipping, but we’re working on expanding to more regions in the future.